How do I start a return?

You can request a return online through 'My Account' via your order history.

You must be registered to access 'My Account'. If you have not registered to access My Account, please contact our customer services team on 1300 656 636.

Step 1: Log in - Click My Account from the top navigation bar

Step 2: Click View All Orders

Step 3: Select relevant order and click Return

Step 4: Select the relevant product for return, enter quantity, and reason for return, Click Return These Products

Step 5: You will be directed to your returns reference number, and receive an email from Customer Service with next steps

• It is your responsibility to make sure the items are securely packaged, clearly labelled and transported in accordance with all applicable laws and regulations (including those relating to the transport of hazardous materials).
• Please make sure the items are replaced in their original packaging, unused and in a condition which will enable them to be immediately fit for re-sale.
• For terms and conditions, please see Section 12 of the 'Cancellations and Returns' in our conditions of sale.
• 20% restocking fee for goods change of mind
• RS does not accept the return of certain items.

RS does not accept the return of certain items:

• Software
• Calibrated products
• Production packaging products
• Extended range products
• Specially manufactured products
• Batteries
• Hazardous materials

In addition, RS will not accept returned ESD sensitive devices where the integrity of the original RS ESD shielding packaging has been compromised e.g. the bag has been opened and resealed or multiple bags have been stapled together.

For further information, please contact our Customer Services Team.