Ordering Methods

There are many ways to place your order online, we are here to help.

Large Orders

We will endeavour to reduce the cost of orders worth over $500

Forward Orders

Schedule orders to be delivered on different dates

Extended Range

Even if we don't stock it, we'll do our best to source it for you.

Quotes Online

Manage and request your quotes online

Production Packaging

We supply parts in industry standard packaging types

Purchasing Manager

Manage your companies buying across multiple users with our system

eProcurement

There are many ways to place your order online, we are here to help

Delivery Methods

Get your order when you want it

Parcel Tracking

Track your order progress

Product Returns

Return your purchase for a replacement or refund

My Account

Manage your order, quotes, track parcels, update details and more

Account Opening

Get an RS cash or credit account

Invoice & Payment

Keep track of all your invoices and payments

Consolidated Monthly Summary

Summarise all your RS account actvity per month

eInvoicing

Improve purchasing efficiency with seamless system-to-system invoicing

Technical Help

We've got all the information, support and advice you need.

DesignSpark

Online community of technical experts and free design tools

Catalogue Request

Request a catalogue

Product Returns

Product Returns

Just send it back to us within 30 days

What is it?

At RS we want you to be entirely happy and satisfied with everything you buy from us. That's why we offer our returns guarantee.

If you're unhappy with your purchase for any reason, you can return it to us, in its original condition and packaging, within 30 days of the date you received it, and we'll replace it or credit your account.

What do I need to do?

  • Log in
  • Go to my account
  • Select the relevant order from your order history
  • Choose the product you wish to return from the list by clicking the ‘Return a product’ button.

Where do I send the items I want to return?

Please make sure the items are replaced in their original packaging and then packed securely and clearly labelled.

For terms and conditions, please see Section 13 'Cancellations and Returns' in our conditions of sale. It is your responsibility to make sure the items are securely packaged, labelled and transported in accordance with all applicable laws and regulations (including those relating to the transport of hazardous materials).

If you need to return an item now

Log in to My Account